The time-tested method of payment by cash paid directly to the goalie at the time of the game works, but alternatively, you can e-transfer payment to stephen@goaliestogo.com.
If you send an email or fill out our online form, we will get back to you by email in less than 2 minutes. However, if you must call, we try to get back to you within 5 minutes.
As part of our service, we do not charge for cancellations unless it is within 2 hours of game time. We require time to notify the goalie. Some start times and locations require close to two hours notice. If the goalie does show up, we ask that you compensate them $20 for their time and effort.
Keep in mind anyone can have a bad game, but if you’re not happy with any aspect of our service, let us know and we’ll make sure that your concern is addressed. To eliminate this problem, we evaluate all our goalies before they join our team, so we know exactly what level they’re capable of playing.
No problem, in fact, we encourage it! Just ask your goalie’s name, and the next time you call, we will do our best to send the same goalie.
Games before 8am or after 11pm, games outside the GTA, or short notice requests—additional fees may apply depending on the situation.
Absolutely! Give us a call and we can arrange a discounted rate depending on the number of games.
